Refund policy
Our products are handcrafted one at a time by our tailors and we ask our customers and supporters to understand that items may naturally vary. We kindly ask our customers to carefully read the descriptions on the product page; every piece is unique and with a different finish; please be sure the one you’ve ordered is the border that you want.
Due to the nature of our business and as with all handmade materials, slight variations in the finish, shape, and color are possible and not considered a defect or product flaw. Those natural differences are what make each piece of a handmade product charming, unique, and authentic.
Nonetheless, we take extra care to quality-check all our products before shipping to ensure that you receive a beautiful item that you'll enjoy wearing.
In the case of a claim, we reserve the right to offer a repair, or an exchange for the same item (or for another one of your choice if the same isn’t available) or issue a full refund.
We do not cover any damages including, but not limited to: misuse or neglect, normal wear and tear, accidents, exposure to extreme conditions, change of colour, acids, ink, oils, solvents, water or malicious damage.
We do not cover any claims for incidental or consequential damages in connection with the product.
In any event, we reserve the right to inspect the item and make a fair judgment as to whether the fault is covered or not.
FAULTY ITEMS
In case of a faulty item, please email us with pictures, and we can provide you with a return address so you can send the item back to us.
We strongly suggest you properly package your item and that you use a tracking/signatory postage service that has adequate insurance cover for the item/s that you are posting, as regrettably we cannot be held liable for any items that are lost or damaged in transit. Additionally, we recommend you keep a copy of your proof of postage.
Once we receive the item, we will provide to do a quality check of the product, and if it is deemed that the item is faulty, we will either send you a replacement item or issue a refund.
Before sending the goods back to us, please take note of the following considerations:
- Goods must be unworn, unwashed, unaltered, and still have their tags intact!
- Please ensure you post the goods back to us within the 20-calendar days from the date of purchase.
- Kindly note that customers are responsible for return postage costs.
- All goods returned to us must comply with the return's procedure; otherwise, we reserve the right to return the item/s back to you at your expense.
- When issuing a refund, please allow a minimum of five working days for the money to be issued back in your account.
We do not provide refunds for any return orders unless there is a fault in the garment previously approved by the Raja Rani team.
This policy is non-negotiable.
